What is the performance prism model?

• The Performance Prism is an approach to performance management which aims to effectively meet the needs and requirements of all stakeholders. This is in contrast with the performance pyramid which tends to concentrate on customers and shareholders and is also in contrast with value based management, which prioritises the needs of shareholders.

  • It takes stakeholder requirements as the start point for the development of performance measures rather than the strategy of the organisation.
  • It recognises the need to work with stakeholders to ensure that their needs are met.

The framework

The Performance Prism poses five questions. The answers to these questions form the starting point for defining performance measures.

Illustration - The Performance Prism at DHL

Example of application of the performance prism at DHL

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Tags:	NFPIs;performance prism